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Arrow Where is the User Manual?
  Our ONLINE WIKI contains the most up-to-date user manuals for each product.
Arrow How do I download the Free 30 Day Trial Software?
  Most of our applications are available as a 30 day trial. Click the link below to request a trial. An email will be sent to you with further information.
Arrow I've downloaded MLServer and installed it, how do I obtain trial versions of your Plugins?
  From MLServer, select HELP > CINEMAR INSTALLATION ASSISTANT. Place a check mark next to the plugin you wish to download. Then press DOWNLOAD SELECTED. Once downloaded, shut down MLServer and then click INSTALL SELECTED. Start MLServer and the plugin will now appear in MLServer's Plugin window.
Arrow How do I download the software I just purchased?

After you've completed your purchase you can log back into your shopping cart by clicking the link below:

Then enter your username and password and press Log-In. Then press the DOWNLOADS tab. Your software will appear in this window. Press DOWNLOAD next to the respective software you wish to store on your hard drive.

Arrow How do I register the software I just purchased?
  Within 48 hours of your purchase, you will receive an email with your License Key. Copy and paste this key into MLServer's License Key Manager. This is available from MLServer's HELP > MANAGE LICENSE KEYS. Your product still needs to be activated by sending an Activation Request to Cinemar.
Arrow I forgot my Shopping Cart Username or Password?
  Click Here if you've forgotten your Username or Password to the Shopping Cart. You will be given the option to have your password reset.
Arrow I have questions, how do I get answers?
  Our online forum is a great way to get 24 hour support to pre-sales or post-sale questions regarding our solutions. Thousands of users and top tech's from Cinemar are online more often then not. Visit the Online Forum. Be sure to create an account to view images in the forum.
Arrow The forum is nice, but I don't have the time to wait for answers on the forum and need technical support asap?
  Whether you're a first time user or a seasoned professional, Cinemar's experts are at your disposal. We can remotely login to your system and walk you through step-by-step. We offer a discounted Remote Jump Start Program or Hourly rates. Click here for more information.
Arrow I like what I see, but I'm not sure what hardware and software I'll need. Can you assist me?
  Whether your building a home or trying to retrofit one, Cinemar experts are here to help you plan the installation and provide you with professional help to guide you in the right direction. Give us call to learn more about pre-sales technical support. Phone 262-859-2666
Arrow We are a manufacturer and would love for Cinemar to support and communicate with our hardware. We have an SDK (Software Developers Kit), what next?
  Cinemar's open-architecture allows us to develop plugins for 3rd party hardware and software. This means users will have access to your product from an attractive and customizable user interface. This also provides exposure of your product to Cinemar's entire customer base. The preferred method of communication is TCP/IP or RS-232. Contact us via email to learn more.