Phone & Remote Support
Your first year includes phone and remote technical support for your Cinemar system.
Call 262-859-2666 →Installation & Support
Pre-Programmed. Shipped Ready to Connect. Supported.
Your system arrives configured for your venue, with wiring diagrams and remote technical help.
Request a Quote →Serving commercial venues since 2002
24 Years of Experience. Support You Can Count On.
With 24 years in the commercial AV industry, Cinemar brings decades of experience to every system we design. Our commitment doesn't end when your system is installed—we provide the training and technical support to help keep your operation running smoothly.
How Installation Works
Cinemar prepares the system; you or your local installer completes the onsite connections.
Plan
We review the number of TVs, receiver locations, existing wiring and any audio-control requirements.
Ship
Your pre-programmed system ships with detailed wiring diagrams and the hardware included in your package.
Connect
You or your local AV installer installs and connects the equipment. Cinemar provides remote guidance and support.
New to Cinemar? No problem. Your local AV installer or network technician does not need prior experience with our system. Cinemar supplies pre-programmed equipment and wiring diagrams, and our team can work directly with your technician by phone or remotely to guide connections, configuration, and troubleshooting. Onsite installation remains the responsibility of you or your local professional.
Onsite installation: Cinemar does not physically install systems at your location. You can install the equipment yourself or hire a local installer.
Help when you need it
Technical Support, Day or Night
Call Cinemar 24 hours a day, 7 days a week. We strive to answer calls when they come in and will respond to support inquiries within 24 hours. Response time does not guarantee resolution time.
Maintenance That Goes Further
Continue technical assistance, routine system changes, troubleshooting and offsite configuration backups with an active annual maintenance plan.
Explore Coverage ↓Annual Maintenance Plan
More Than Support. Ongoing Protection for Your Venue.
Keep your system current, get help diagnosing issues, and make everyday configuration changes without separate charges for the covered remote services below.
24/7 Phone Access
Call anytime. We typically answer when available and respond to support inquiries within 24 hours.
System Changes Included
Covered updates to receivers, TV locations, source inputs, audio zones, and channel favorite icons.
Offsite Backup
With active maintenance, Cinemar maintains an offsite backup of your Sportsbar Controller configuration.
What's Included
Phone, remote support & troubleshooting
- Phone and technical support, with a response within 24 hours
- Remote online support
- Assistance diagnosing hardware, network, drive, wiring, and cable problems
Touchscreen, TV & source configuration
- Update IR codes when TVs are replaced
- Update channel favorite icons up to three times per year
- Add, rename, or remove touchscreen source inputs
- Add, rename, or remove touchscreen audio zones
- Add, rename, or remove DirecTV receivers
- Add or remove TVs on your venue floor-plan view
- Assistance configuring additional DirecTV receivers and IP addresses
Offsite configuration backup
Cinemar maintains an offsite backup of your Sportsbar Controller configuration while your annual maintenance plan is active. This is a maintenance-plan benefit, not a standard feature for customers without active coverage.
Replacement controller benefits
For hardware-related controller failures, Cinemar maintains replacement systems ready to ship. Active maintenance customers qualify for discounted replacement or rebuild pricing. Shipping, out-of-warranty parts, and onsite labor are not included. Delivery and installation times vary.
Reliability & Recovery
Multiple Layers of System Protection
Reliable hardware, configuration backups, and optional onsite recovery tools help reduce the impact of unexpected problems.
Dual Redundant SSDs
Cinemar Sportsbar Controllers feature redundant solid-state drives to help the system remain operational if one drive fails.
Offsite Configuration Backup
An offsite backup maintained by Cinemar provides an additional resource for recovery while your maintenance plan is active.
Onsite Backup Recovery Drive
Keeping a recovery drive on hand may help restore an otherwise unbootable controller and avoid costly round-trip shipping. It does not protect against physical hardware failure.
Why plan ahead? Power interruptions or surges can sometimes cause data corruption. A separately purchased onsite Backup Recovery Drive should be obtained before a failure occurs. Ask Cinemar about availability and compatibility for your system.
Coverage Details & Limitations
Clear expectations about what annual maintenance does—and does not—include.
Included: Covered remote support, troubleshooting assistance, listed configuration changes, and offsite configuration backup for active maintenance customers.
Not included: Shipping charges, out-of-warranty repair or replacement parts, and onsite installer or technician charges. Some problems require local assistance. If a controller must be returned for repair, Cinemar will inspect it and provide an estimate. Active maintenance customers receive discounted pricing if a complete rebuild or replacement is necessary.
Response commitment: Customers may call 24/7; Cinemar will respond within 24 hours. This is not a guarantee that an issue will be resolved within 24 hours.
Common Questions
A few important details about setup and operation.
Can I install the system myself?
Yes. Cinemar supplies wiring diagrams; you can connect the equipment or use a local AV installer.
Do I need new video distribution hardware?
Not for the DirecTV control package when your existing receivers are already connected to their respective TVs. New distribution may be needed if those connections do not exist.
Can the touchscreen show our floor plan?
Yes, Cinemar can integrate a venue-specific floor plan and overlay TV controls at their corresponding locations.
Is support included?
The first year includes 24/7 remote and phone technical support. Annual maintenance renewal is available for continued support afterward.
Included Floor-Plan Setup
Both packages include incorporation of your venue floor-plan imagery into the touchscreen interface. Send us the floor plan, typically as a PDF, so TV controls can be mapped to their locations.